Shipping, Returns & Refunds
Date of last update: November 2025
This Shipping, Returns & Refunds Policy (“Policy”) applies to all purchases made through www.reishiskin.com, operated by Reishi Skin Ltd, London, United Kingdom (“Reishi Skin”, “we”, “us”, “our”).
By placing an order, you agree to this Policy in addition to our Terms & Conditions of Sale.
For any questions, please contact: hello@reishiskin.com
1. SHIPPING POLICY
1.1 Shipping Locations
We ship worldwide using Evri and their international partners.
1.2 Delivery Times (Estimated)
Delivery times may vary depending on destination, customs processing, and courier delays. The following timelines are general estimates based on typical Evri delivery times:
● United Kingdom: 2–5 working days
● Europe: 5–10 working days
● Rest of the World: 7–14 working days
These are estimates only and not guaranteed.
1.3 Shipping Costs
Shipping costs are calculated at checkout depending on your location and order weight.
1.4 Customs, Duties & Import Fees
For international orders, customers are responsible for any customs charges, duties, or taxes imposed by their local authorities.
1.5 Lost or Delayed Parcels
Once a parcel is handed to the courier:
● Risk transfers to the customer
● We are not responsible for parcels lost, stolen, damaged, or delayed by the courier
● You must contact the courier directly for tracking or investigations
● We will assist where possible, but cannot guarantee outcomes
1.6 Delivery Address Responsibility
Please ensure your address is correct. We are not responsible for:
● parcels delivered to an incorrect address provided by the customer
● parcels returned due to incomplete address information
If the parcel is returned to us, we can resend it once the customer pays for additional shipping.
2. RETURNS & REFUNDS POLICY
Because we sell cosmetic and skincare products, strict hygiene rules apply.
We comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2.1 Eligibility for Returns
To be eligible for a return, ALL the following conditions must be met:
● The product is unused
● The product is unopened
● The product is in its original, sealed packaging
● The product is in resellable condition
● The return is requested within the allowed time frame
Opened or used cosmetics cannot be returned for hygiene reasons.
2.2 Return Time Frame
Return requests must be made within 14 days of receiving your order. The Products must then be returned within 14 days of your return request being approved.
2.3 Non-Returnable Items
We cannot accept returns on:
● opened or used cosmetic products
● products with broken seals or tampered packaging
● items damaged after delivery
● items returned outside the allowed timeframe
● sale or promotional items (unless faulty)
2.4 How to Request a Return
To request a return, email us at: hello@reishiskin.com
Include:
● Order number
● Product name(s)
● Reason for return
● Clear photos (if applicable)
We will reply with instructions if your return is approved.
2.5 Return Shipping
Unless an item is faulty:
● The customer is responsible for return shipping costs
● Products must be returned using a trackable postal service
● Proof of postage must be kept
We do not accept responsibility for parcels lost in return transit.
If a return parcel is lost by the courier, we cannot issue a refund.
2.6 Faulty or Incorrect Items
If you receive a faulty or incorrect Product:
● Contact us within 48 hours of delivery
● Provide photos of the issue
● We may offer a replacement or refund
Faults caused by misuse (e.g., heat exposure, incorrect storage, or damage after delivery) are not eligible.
2.7 Refunds
Once we receive and inspect the returned items:
● Approved refunds will be issued to the original payment method
● Refunds will be processed within 14 working days after we receive the return
● We may reduce the refund amount if Products are returned in a condition that prevents resale
Shipping fees are non-refundable, unless the item was faulty or sent in error.
If you paid using a voucher or discount code, the refunded value may be adjusted accordingly.
3. EXCHANGES
We do not offer exchanges. To purchase a different item, please return your eligible Product (if permitted) and place a new order.
4. CANCELLING AN ORDER
If your order has not yet been dispatched, we may be able to cancel it. Please email us immediately at:
hello@reishiskin.com
If the order has already been shipped, it cannot be cancelled and must follow the returns process.
5. CONTACT
If you have questions about this policy, please contact:
hello@reishiskin.com
